Politique de remboursement

RETURN POLICY

 

I received a damaged or incorrect item, what should I do?

Should you receive a damaged item or item(s) in error, please contact hello@shoplittlebirdies.com immediately to discuss refund and return options.

I purchased an item on sale, am I able to return?

All sale items featured on www.shoplittlebirdies.com are Final Sale. Sale items are not eligible for return or exchange. 

I would like to make an exchange or return, what should I do?

At Little Birdies, we hope you love our products as much as we do!   We must receive that item back in our warehouse within 20 days of the issued return authorization form. Your refund will be processed within 5-7 business days upon receipt and inspection of your return. Unless the product is damaged upon receipt, the customer is responsible for shipping charges on all returns.  Contact hello@shoplittlebirdies.com for a return shipping label.  The return shipping cost will be deducted from your return.

Return of gift items are eligible for store credit only.

Sale items cannot be exchanged or returned at any time.

Worn, altered or washed items cannot be returned or exchanged.

IMPORTANT NOTE ABOUT RETURNS:

The item must be in new, unused condition with original tags and packaging. Worn, altered or washed items cannot be returned or exchanged.It is Little Birdies’s sole discretion to accept or deny buyer's claim for any return, exchange, or credit after 14 days of receipt of order. Any item deemed "used" will be ineligible for return. Pending inspection of return items, it is Little Birdies's sole discretion to determine if the item(s) have been used or been damaged other than original manufacturing defects.  Sale items cannot be exchanged or returned at any time.

A NOTE ABOUT YOUR REFUND:

Your refund will be processed within 5-7 business days upon receipt and inspection of your return. It will be refunded in the original form of payment. Please note we have no control over your banking institution and your banking institution may require additional days to process and post the transaction to your account. Shipping and handling on returned merchandise is non-refundable.

WEAR AND TEAR POLICY

Although our products are made with parenting and children in mind, we do consider any defects or imperfections after 3 months of purchase to be normal wear and tear. Returns, refunds, exchanges and replacements will not be honored after 3 months of purchase.

RETURN SHIPPING

Contact hello@shoplittlebirdies.com for a shipping label and return authorization from Little Birdies.  A copy of your invoice must be included with the return.  The $8 shipping charge will be deducted from your return amount.